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"The paramedics were superb"

About: Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I came into A& E this morning as I unfortunately fell down the stairs, I have been here since 9am. I must say the staff here are super but I can't comment much on the ward as I have been laying stable flat on my back with a brace on since coming in and until I got my CT scan results. The staff are all so nice and efficient and you don't have to wait for anything, If I need to use the bedpan they bring it over straight away with no fuss. Again the paramedics this morning I have to say were absolutely fantastic and I give my sincere thanks to them!  

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Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 3 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 21/07/2021 at 11:03
Published on Care Opinion at 14:43


picture of Amanda Sweetlove

Dear Chlst75

Thank you for taking the time to compliment us on the treatment and care you received during your recent emergency. That must have been a very frightening experience.

It is heartening to hear how highly you have praised the crew who attended to you. Our staff work tirelessly to offer care, compassion and highly skilled treatment to our service users during extremely stressful and traumatic situations. It would be a huge boost to morale for them to hear you deemed them 'Absolutely fantastic!' I would like to tell them directly of your compliment however to do this I would need a few extra details. If you would be prepared to offer more details of the call, please contact me at amanda.sweetlove@nias.hscni.net

Wishing you a full and speedy recovery

Amanda

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Response from Christine Armstrong, Care Opinion Facilitator, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 3 years ago
Christine Armstrong
Care Opinion Facilitator, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services,
Southern Health and Social Care Trust
Submitted on 27/07/2021 at 16:53
Published on Care Opinion at 16:53


picture of Christine Armstrong

Good afternoon and thank you so much for this lovely feedback. I will share this with our staff and I know they will be very appreciative of your kind words

I hope you are recovering well

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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