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"Changes to audiology service"

About: Lanarkshire Community Services / Audiology University Hospital Wishaw / Ear, Nose & Throat

(as the patient),

I used to get my audiology requirements, tubing and batteries from Wishaw General Hospital, simply by e mailing in every 6 months. It was a fantastic service with great staff and really helpful.

Lanarkshire decided to centralise the service in Hamilton and it's been abysmal. They won't supply batteries, are rude and off hand in their communications, take weeks to supply what you've asked for and to cap it all sent the wrong size of tubing.

I intend to raise this as yet another example of how an individual with a hearing impairment gets a less than optimal service.

It's also impacted on my work.

Responses

Response from Jacqueline Galston, Chief Audiologist, Princes Gate, Hamilton, NHS Lanarkshire last week
Jacqueline Galston
Chief Audiologist, Princes Gate, Hamilton,
NHS Lanarkshire
Submitted on 19/07/2021 at 16:24
Published on Care Opinion at 17:07


picture of Jacqueline Galston

I am sorry to hear that your recent experience has been unsatisfactory. I will ensure that I inform the help desk of your experience.

I would like to reassure you that you can still email audiology@lanarkshire.scot.nhs.uk to request batteries and tubing. Can you send in a further request please and detail the size of tubing that you require so that the correct size is sent to you this time.

Alternatively you can request a care and maintenance appointment in Wishaw General if this is your preference and a member of the team there would be happy to change your tubing for you. To request an appointment you can email, text 07795401016 or call the help line on 01698 456556.

We have also been able to expand on the number of places that our patients can collect batteries. Here are a list of all the Health Centres, Pharmacies and Libraries in Lanarkshire where batteries are supplied.

GP’s Surgeries

Airdrie Health Centre

88 Graham Street

Airdrie

ML6 6DB

Monday – Friday

8am - 6pm

Closed Sat/Sun

Coatbridge Health Centre

1 Centre Park Drive

Coatbridge

ML5 3AP

Monday – Friday

8am - 6pm

Closed Sat/Sun

Motherwell Health Centre

138-144 Windmillhill St Motherwell

ML1 1TA

Monday – Friday

9am - 5pm

Closed Sat/Sun

Newmains Health Centre

17 Manse Road

Newmains

Wishaw

ML2 9AX

Monday – Friday

8am – 6.30pm

Closed sat/sun

Viewpark Health Centre

119 Burnhead Street
Viewpark
G71 5SU

Monday – Friday

8am - 6pm

Closed Sat/Sun

Houldsworth Centre

Kenilworth Ave

Wishaw

ML2 7LP

Monday – Friday

9am - 5pm

Closed Sat/Sun

Local Pharmacies

Clarkston Pharmacy

95b Forrest Street

Clarkston

Airdrie

ML6 7AE

Monday – Friday

8am – 6pm

Saturday 9am – 1pm

Rowlands Pharmacy

150 Bank Street

Coatbridge

ML5 1ET

Monday – Friday

9am – 6pm

Saturday 9am – 6 pm

T McLean & Son

2/4 Clyde Walk

Cumbernauld

G67 1DA

Monday – Saturday

9am – 5.30pm

Lindsay & Gilmour

5 Moss Knowe

Kildrum

Cumbernauld

G67 2HU

Monday – Friday

9am – 1pm

2.15pm – 6pm

Saturday

9am – 12.30pm

Lloyds Pharmacy

46 Brandon Parade

Motherwell

ML1 1LY

Monday – Saturday

9am – 6pm

Allan Pharmacy

4 Muirhouse Road

Motherwell

ML1 2LS

Monday – Friday

9am – 5.30pm

Saturday 9am – 12.30pm

Deans Pharmacy

88 Manse Road

Newmains

Wishaw

ML2 9BD

Monday – Friday

9am – 6pm

Saturday 9am – 5pm

Overtown Pharmacy

125 Main Street

Overtown

ML2 0QF

Monday 9am -6pm

Tuesday 9am -6pm

Wednesday 9am – 1pm

Thursday 9am -6pm

Friday 9am -6pm

Saturday 9am – 1pm

Crawford Pharmacy

19 Shottskirk Road

Shotts

ML7 4AB

Monday – Friday

9am – 6pm

Saturday 9am – 5pm

Sunday 12 md- 1pm

GP’s Surgeries

Alison Lea Medical Centre

Alison Lea,

East Kilbride,

Glasgow G74 3HW

Monday – Friday

8.30 am – 5pm

Closed Sat/Sun

Avondale Medical Practice

Strathaven Health Centre

The Ward

Strathaven

ML10 6AS

Monday – Friday

8am – 6pm

Closed Sat/Sun

Hunter Health Centre

Andrew St,

East Kilbride,

Glasgow G74 1AD

Monday – Friday

8.30 am – 5pm

Closed Sat/Sun

Pharmacies

Rowlands Pharmacy

19 Hunter Street

East Kilbride

G74 4LZ

Monday – Friday

9am - 6pm

Saturday 9-1pm

Lindsay & Gilmour

91-93 Main Street

Forth

ML11 8AA

Monday – Friday

9am - 6pm

Saturday 9- 1pm

Lloyds Pharmacy

8 Quarry Street

Hamilton

ML3 7BB

Monday – Friday

9am -5.30pm

Saturday – 9am – 5pm

Sunday - Closed

Lloyds Pharmacy

57 Portland Place

Hamilton

ML3 7LA

Monday – Friday

8.45am – 6pm

Saturday – 8.30am – 12.30pm

Sunday - Closed

Kirkmuirhill Pharmacy

56 Thornton Road

Kirkmuirhill

ML11 9QE

Monday 9am-6pm

Tuesday 9am-6pm

Wednesday 9am-1pm

Thursday 9am-6pm

Friday 9am-6pm

Saturday 9am-1pm

SUN CLOSED

LUNCH 1PM-2PM

Lloyds Pharmacy

Woodstock Road

Lanark

ML11 7DH

Monday – Friday

8.30am – 6.30 pm

Saturday 9am – 1pm

Sunday - Closed

South Lanarkshire Libraries

Please note: all of the libraries are closed on Sundays

Avondale Community Wing (Strathaven) Library

Avondale Community Wing,

Overton Rd,

Strathaven

ML10 6JW

Phone: 01357 521167

Monday to Friday - 10:00am – 12:30pm and 1:30pm – 4:00pm

Saturday - Closed

Blantyre Library

Clydeview Shopping Centre,

1A Glasgow Rd,

Glasgow G72 0QD

Phone: 01698 823808

Monday to Friday - 10:00am – 12:30pm and 1:30pm – 4:00pm

Saturday - Closed

Biggar Library

Market Road,

Biggar

ML12 6FX

Phone: 01899 222060

Monday, Tuesday - 10:00am – 12:30pm and 1:30pm – 4:00pm

Wednesday - Closed

Thursday, Friday - 10:00am – 12:30pm and 1:30pm – 4:00pm

Saturday - 10:00am – 2:00pm

Carluke Library

Carnwath Rd,

Carluke

ML8 4DF

Phone: 01555 772134

Monday to Friday - 10:00am – 4:00pm

Saturday - Closed

East Kilbride Central Library

The Olympia Shopping Centre,

Churchill Ave,

East Kilbride,

Glasgow G74 1PG

Phone: 01355 220046

Monday to Friday - 10:00am – 4:00pm

Saturday - 10:00am – 2:00pm

Greenhills Library

Greenhills Shopping Centre/Greenhills Sq, Glasgow

G75 8TT

Phone: 01355 242951

Monday to Friday - 10:00am – 12:30pm and 1:30pm – 4:00pm

Saturday - 10:00am – 2:00pm

Hamilton Town House Library

102 Cadzow St,

Hamilton

ML3 6HH

Phone: 01698 452122

Monday to Friday - 10:00am – 4:00pm

Saturday - 10:00am – 2:00pm

Lanark Library

16 Hope Street

Lanark

Phone: 01555 661144

Monday to Friday

10:00am – 4:00pm

Saturday - 10:00am – 2:00pm

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