"Not helpful"

About: Hounslow Recovery Team East Hounslow Recovery Team East Hounslow TW3 1SE

Posted via nhs.uk 3 years ago

You can't get help if nobody answers the telephone. I called many times at all hours. Got nothing!!
I have heard about people complaining about this place but I didn't want to believe it. It is true.

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Paul Gibbs

Patient Experience Lead,

West London NHS Trust

Submitted on 30/07/2021 at 17:34

Published on Care Opinion on 31/07/2021 at 11:17

Thank you for taking the time to express your concerns about our telephone system and the delay in responding to your calls. I apologise for the distress and inconvenience caused by our service.
We take great care to respond in a timely fashion to phone calls; we appreciate your time and effort to contact us. As a result of the massive transformation of services and the implications of the pandemic, we are currently facing a high volume of calls. Because all calls are important to us, the Trust has launched a project to upgrade our phone system to reduce delays at the front door.
Again, my sincere apologies for any inconvenience.

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