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"Visit to a heart specialist"

About: North Devon District Hospital / Cardiology

(as the patient),

Had to have a heart echo and ecg, arrived at the proper time, was not kept waiting AT ALL, went into the cubicle, because it required me to remove all my top half clothes, the echo technician (John) was very considerate, helpful and friendly.  He made sure that my dignity was preserved at all times.   Then the ecg was provided by Dan, who was equally caring and considerate.  At all times these two young men made me feel completely at ease with the procedures, they were professionals who deserve the utmost praise.

Then I went into the clinic, the  specialist I saw was a nurse specialist, Angie, and not only was she knowledgeable and friendly and helpful, whilst being totally professional, but she explained things very carefully, and in a way I could totally understand.

In conclusion, my visit could not have been better, and all the professionals I saw were of a very high standard.

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Responses

Response from Poppy Brooks, Lead ACP Cardiac Support Services, Cardiology, Northern Devon Healthcare NHS Trust 4 months ago
Poppy Brooks
Lead ACP Cardiac Support Services, Cardiology,
Northern Devon Healthcare NHS Trust
Submitted on 20/07/2021 at 12:35
Published on Care Opinion on 21/07/2021 at 14:40


Dear JeanPP,

Thank you so much for taking the time to provide feedback following your appointment.

I am very pleased to read that you found our team to be caring and considerate, also that you feel that Angie explained things nicely for you.

This is really important for us to know, as we always seek to evaluate our services and ensure that we provide a high quality patient experience.

I will be sure to pass your comments onto Angie, Dan and John, who I'm certain will be really pleased to read your kind feedback.

Thank you again for your comments and all the best for the future.

Best wishes,

Poppy

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