"Lack of care"

Became unwell and called the GP who advised me to seek help from my local pharmacy which I did. Following pharmacy advise, became even more unwell to the point I had to access my local A& E department 3 days later.

Was then informed to seek a follow up appointment with my own GP after the weekend to seek further medical input. This was again denied, and therefore have not been able to see/speak with a GP. Had to suffer a week before doctor would only talk to me over the telephone as  due to covid lack of/minimal face to face appointments.

Made a formal complaint where my views were somewhat disregarded and twisted. I felt I wasn't believed, as the locum gp in A&E had not documented that I needed a follow up appointment. Felt degraded, and patronised from the practice managers response. I also feel receptionists acted rude, like they lacked empathy and seemed task orientated.

I tore the letter up from practice manager as do not feel my views were appropriately valued, and practice manager acted very defensive. My point I made is that more appointments should be available to prevent patients becoming more unwell and unnecessarily accessing emergency departments, but management disregarded this, and acted like I wasn't telling the truth within the feedback.

Very disappointed. Apart from six monthly/12 month health review for long term condition I do not access GP appointments here, and this firmly validates why I do not.