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"Lack of care"

About: Market Surgery

(as a service user),

Became unwell and called the GP who advised me to seek help from my local pharmacy which I did. Following pharmacy advise, became even more unwell to the point I had to access my local A& E department 3 days later.

Was then informed to seek a follow up appointment with my own GP after the weekend to seek further medical input. This was again denied, and therefore have not been able to see/speak with a GP. Had to suffer a week before doctor would only talk to me over the telephone as  due to covid lack of/minimal face to face appointments.

Made a formal complaint where my views were somewhat disregarded and twisted. I felt I wasn't believed, as the locum gp in A&E had not documented that I needed a follow up appointment. Felt degraded, and patronised from the practice managers response. I also feel receptionists acted rude, like they lacked empathy and seemed task orientated.

I tore the letter up from practice manager as do not feel my views were appropriately valued, and practice manager acted very defensive. My point I made is that more appointments should be available to prevent patients becoming more unwell and unnecessarily accessing emergency departments, but management disregarded this, and acted like I wasn't telling the truth within the feedback.

Very disappointed. Apart from six monthly/12 month health review for long term condition I do not access GP appointments here, and this firmly validates why I do not.  


Response from Mike Cox, Practice Manager, The Market Surgery 3 months ago
Mike Cox
Practice Manager,
The Market Surgery
Submitted on 19/07/2021 at 11:45
Published on Care Opinion at 16:59

Thank you for taking the time to post this review on our services.

Market Surgery offers in excess of 300 appointments each day with a variety of clinicians. We also work alongside our colleagues in other areas of Primary Care, including Pharmacy, to ensure that patients have access to healthcare satisfactorily proportionate to their needs.

As stated in my initial response, please contact me directly if you would care to discuss the specifics of your experience/complaint further.

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