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"I am content with the care I am receiving"

About: Craigavon Area Hospital / 4 South

(as a staff member posting for a carer/relative),

After seeing many healthcare professionals outside of hospital I feel that the hospital has been the best place to receive care so far.

As a blind individual I feel the staff have been more than helpful to me and are available whenever I need them no matter what the time. The staff have been outstanding and have communicated everything to me extremely well. Any questions I have are answered in a reasonable time and it reassures me when staff go and get a second opinion as I know the answers they provide are informed and competent.

I also suffer with type 1 diabetes and on one occasion I feel the staff didn't listen to me regarding my condition. As a diabetic of over 40 years I know when I am going into a low and when I called to get help from the staff I feel I want listened to at all, when I knew I was right.

Overall I can't complain too much as the ward facilities are absolutely first class. I get more than  enough privacy. One thing I would say from a diabetics point of view, I feel there needs to be a lot more variation in terms of slow release carbs as a lot of the items on the menu especially for breakfast aren't the most suitable.

I appreciate all the help I have got in this ward and am comfortable, safe and most importantly content with the care I am receiving. Huge thanks to my whole care team and all they do.  

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Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 2 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 23/07/2021 at 09:15
Published on Care Opinion at 09:15


picture of Mairead Casey

Good morning

Thank you for taking the time to share your story. I have shared your story with the team and they hope to respond to you as soon as possible.

Kind regards

Mairead Casey

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