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"Day 2 of our holiday!"

About: Musgrove Park Hospital / Accident and emergency Paediatrics / Acorn Ward

(as a parent/guardian),

My 7 year old son broke his arm to the point it was almost a U shape whilst we were staying at Butlins Minehead. We rushed him to A& E, the staff were amazing, every single person that spoke to either of us were friendly, calming and welcoming. We had to stay overnight and the staff on the children's ward (Acorn) couldn't have been more helpful. I was given a bed, a hospital gown so that u didn't have to sleep in my clothes and they fed bod of us and kept us updated the entire time we were there. The morning after we were given Suzanne to support us and help us whilst we were there, my son adored her and she stayed with us every step of the way. When we left I couldn't believe the amazing service we had received compared the the hospitals where we live. I can't thank them enough.  

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Responses

Response from Karen Tyler, Lead Nurse, Emergency Department, Somerset NHS Foundation Trust 2 years ago
Karen Tyler
Lead Nurse, Emergency Department,
Somerset NHS Foundation Trust
Submitted on 13/07/2021 at 22:03
Published on Care Opinion at 22:03


Dear Sunbe68

Thank you for finding the time to write to us. I am really pleased you and your son had a positive experience under what must have been very frightening for your both.

I will share your thanks with the team

Many thanks

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Response from Louise Hill, Matron, Paediatric services, Somerset NHS Foundation Trust 2 years ago
Louise Hill
Matron, Paediatric services,
Somerset NHS Foundation Trust
Submitted on 15/07/2021 at 11:27
Published on Care Opinion at 11:27


picture of Louise Hill

Dear sunbe68

I'm really sorry your son broke his arm whilst on holiday.

How stressful for all of you!

Thank you for the feedback and I'm so glad we were able to support you well.

Our play team are such an asset to the unit.

I have already let the team know of your lovely feedback.

I hope you can enjoy the rest of your holiday!

BW

Louise

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