"Trying to get information on a vaccine certificate"

Dear Suzi C

Thanks for sharing what was clearly a very frustrating experience when trying to obtain information regarding your vaccine certificate.

Your story was tagged to NHS 24, as NHS inform is part of the range of services we provide. However, although we have dedicated information on NHS inform in relation to how to obtain your COVID-19 vaccine certificate, the phone number provided to call when seeking this information, is not managed by us. This is managed by National Services Scotland (NSS). I understand you would not be aware of this. Therefore, you may wish to raise your experience directly with NSS. Their email address is: nss.feedback@nhs.scot

I have asked the Care Opinion Team to tag them to your story.

I do note however that you have stated you also used another number to try to get assistance. If you care to contact me and let me know what number that was, then I can hopefully explore that further for you. You can contact me on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk

I do hope you have managed to obtain the information you were seeking.

With kind regards

Shona

Dear Suzi C,

thank you very much for sharing your experience and I am very sorry to hear how frustrating this has been for you.

At NHS National Services Scotland we welcome all feedback about the services we provide as this helps us to learn and improve things going forward.

My colleague at NHS24 has provided you with the direct mailbox address,

kind regards, Louise