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No Communication and still I wait for an…

Story from nhs.uk

"No Communication and still I wait for an…"

About: Royal Oldham Hospital

Absolutely no communication between the departments. Consultant was supposed to organise further tests, I was told repeatedly they would organise further tests, still waiting for further tests. Had to chase up repeatedly to find nothing had been arranged. All phone numbers given for people in charge of my care were either incorrect, engaged or expected me to leave a message. Never heard back from any. The further tests required were initially recommended by A&E staff but never carried out. Months later I am no nearer to recovery. By no means is this aimed at staff who have treated me with dignity but the care I have received is unsatisfactory.

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Responses

Response from Royal Oldham Hospital 2 years ago
Royal Oldham Hospital

Submitted on 13/07/2021 at 17:07
Published on nhs.uk at 21:34

Dear Anonymous

Thank you for taking the time to leave your feedback. I apologise for the negative experience you have received due to lack of communication. I have passed on your comment to the senior team at Oldham, however as you have not mentioned the service you have accessed I cannot pass this directly to the team involved. If you would like to discuss this in more detail, please contact with the Patient Advice and Liaison Service (PALS) on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been told to do so on the NHS Website we can investigate this matter further.

Kind regards

The Patient Experience Team

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