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"I could not have had better care"

About: Mountainhall Treatment Centre / Ophthalmology

(as the patient),

I had occasion to go to Mountainhall treatment centre with regards to having my Cataracts removed. I was extremely anxious about this procedure ~ but the Nursing Staff and Dr were so understanding and caring , they talked me through everything ~what would happen , aftercare etc etc 

I wanted a General Anaesthetic because of my anxiety, they said this was fine , no trouble at all~ from being nervous to feeling much more positive, this was a big thing for me , but they allayed my fears in a caring but professional way 

I could not have had better care, and i think that wil be carried through when my cataracts are done 

So , a big thank you from me 

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 3 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway
Submitted on 05/07/2021 at 11:27
Published on Care Opinion at 11:27


Dear Cloakers

Thank you very much for sharing your story,

I am delighted to hear that you had such a positive experience with our ophthalmology team. I am happy that the team were able to alleviate your anxieties and concerns and I have no doubt that it will be the same when you attend for the procedure. The teams work hard every day to provide the best care for their patients and they will be delighted to know that they have has such a positive impact on one of their patients. I will ensure that your kind words are passed onto the team, thank you for taking the time to share your feedback.

kind regards

Alexis

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