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pre outpatient appointment Covid questionnaire to obtain e p...

Posted By Gibbie

"pre outpatient appointment Covid questionnaire to obtain e pass"

About: Ninewells Hospital / Ambulatory Area

(as the patient),

Deeply frustrating trying to access site to complete Covid questionnaire day before outpatient appointment for NHS Tayside. Have had couple of appointments recently and clinics sent information letter advising me to complete Covid questionnaire to obtain e pass for my appointment. Website not patient friendly full stop and have had numerous attempts to access questionnaire for my appointments and been unsuccessful for recent two outpatient appointments and one for tomorrow. Struggle to navigate through site. Information on letter received stated website to access and each time unsuccessful which frustrates me more.

Why set up systems which appear to have no patient consultation prior to programme design to make sure it is easy to follow and firstly able to access site. Sadly another system that I feel has failed to meet patient needs.   

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Responses

Response from Sarah Lowry, Business Unit Service Manager, Corporate and Board, NHS Tayside 3 years ago
We are preparing to make a change
Sarah Lowry
Business Unit Service Manager, Corporate and Board,
NHS Tayside

Submitted on 05/07/2021 at 17:48
Published on Care Opinion on 06/07/2021 at 07:40

Dear Gibbie

Please accept my apologies for your experience with the Covid questionnaire. I acknowledge that the website has not only been difficult to access but also not user friendly which is frustrating.

You are not the only person who has taken the opportunity to use Care Opinion to express your concerns about the website and I apologise that we have not been able to resolve the issues or improve the experience for you and other patients yet.

I am working with colleagues to try to address the issues you have described, and would welcome any further feedback you were able to share in respect of how we could make the site more user friendly.

I hope to be able to report back on changes soon and appreciate you taking the time to share your experience.

Kind Regards

Sarah Lowry

Service Manager

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