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A visit to ED with my mother in law

Posted By Jen71

"A visit to ED with my mother in law"

About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital / Trauma & Orthopaedics

(as a relative),

My mother in law had a trip at home.she fell over a lead and fractured her radius. The staff were amazing and cared for her with professionalism dignity and respect; we used the phone first service and also was delighted at how responsive their response was!! 

A fantastic experience of the excellent service by the amazing staff in ED Western Trust

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Responses

Response from Brian Gillespie, Emergency Nurse Practitioner, Emergency Department Altnagelvin, WHSCT 2 years ago
Brian Gillespie
Emergency Nurse Practitioner, Emergency Department Altnagelvin,
WHSCT

Submitted on 03/07/2021 at 09:58
Published on Care Opinion on 04/07/2021 at 21:41

Hello Jen71

My name is Brian Gillespie. I work as an Emergency Nurse Practitioner in the Emergency Department (ED) at Altnagelvin Hospital. It is great to hear such positive feedback about your journey and experience while attending the Emergency Department. I will inform the ED staff about this kind compliment.

The telephone first service is a relatively new service. I am delighted to hear that you have had a positive experience accessing both the phone first and the ED. I will notify the manager of the telephone first service of your positive feedback.

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Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 07/07/2021 at 09:23
Published on Care Opinion at 09:23

picture of Vi Gray

Hello Jen71

Thank you for your feedback which was shared with Phone First

My name is Deborah Ward and I am the Manager for Western Urgent Care which takes the Phone First calls and provides the telephone triage of Patients. Firstly, we hope that your Mother–in-Law is recovering well following her fall. The Phone First Service has been in place since late January 2021 to assist those Patients who are injured or unwell and who are not sure about which service to contact. It is greatly appreciated when we hear about the experience of those Patients who need to use the service. We are glad to hear that our Nurse was able to contact you, to triage your Mother-in-Law so quickly and help to make the arrangements for her care.

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