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Excellent service

Posted By Tar21

"Excellent service"

About: Bonnyrigg Day Centre Midlothian Community Hospital Western General Hospital / General Medicine Western General Hospital / Medical Assessment Unit

(as a service user),

In late June my health conditions worsened.   After speaking with 111, I was first referred to Community Hospital Bonnyrigg and then moved to Acute Recovery Unit in Western General Hospital, Edinburgh. The team of nurses along with the consultant on duty at medical base unit 2, were extremely caring, and professional. They did all, they could have to save me and consultant on duty promised to make further referrals to consultants of appropriate specialities. I am indebted and thankful to all involved but in particular to the female consultant and two nurses who looked after me, performed various tests/investigations, administered me medicines and issued much needed prescription at the time of discharge from the hospital.  

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 3 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 08/07/2021 at 16:12
Published on Care Opinion at 16:12

Dear Tar21

Thank you very much for sharing your feedback with us via Care Opinion. I was sorry to read what happened to you, this sounds as though this was a very difficult time. I do hope that you are feeling better.

I was delighted to read how consultant and nursing staff were extremely caring, and professional during your stay in the Acute Recovery Unit of the Western General Hospital.

I have shared your lovely feedback with the management teams of the Bonnyrigg Comunity and Western General hopsitals and have asked them to share your kind words with the teams.

I do hope you are well on the road to recovery and thank you again for taking the time to get in touch with us as we really do appreciate it.

With best wishes

Jeannette

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Response from Claire Gordon, Consultant, Acute Medicine, Western General Hospital, NHS Lothian 3 years ago
Claire Gordon
Consultant, Acute Medicine, Western General Hospital,
NHS Lothian

Submitted on 26/07/2021 at 16:02
Published on Care Opinion at 16:16

picture of Claire Gordon

My apologies for the delay in responding to this - I was struggling with the IT!

Thank you very much for posting this. It means a lot to us all when things are so busy and we don't always feel like we are providing the standard of care we would like to all the time. I hope that you are keeping well and many thanks once again for taking the time to write this.

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Update posted by Tar21 (a service user)

Dr Gordon, pleasure was all mine. I remain indebted to you and your team for all the care and professionalism. Thanks again and best wishes.

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