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Care Opinion

Thank you for looking after me

Posted By AberdeenAngel

"Thank you for looking after me"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5)

(as a service user),

I wanted to pass on my thanks to the medics and nurses who looked after me in my admission to A&E at the Queen Elizabeth after an incidence of self-harm. I have so often back home had really bad experience of getting bloods taken and the thought of it is even quite traumatic.

The care and compassion by the doctors and nurses in A&E and the AMU did not go unnoticed. I felt safe in an A&E department for the first time in well over a year. I can’t describe how that felt. Even though I’ve had treatment many times before, I was so grateful to the doctor who explained to me what it was for, how it might make me feel. Thank you for looking after me when my mental health was so vulnerable, you are all angels in blue x 

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Responses

Response from Euan Elder, Digital Engagement Officer, PEPI, NHSGGC 2 years ago
Euan Elder
Digital Engagement Officer, PEPI,
NHSGGC

Submitted on 30/06/2021 at 12:17
Published on Care Opinion at 12:17

picture of Euan Elder

Dear AberdeenAngel,

Thank you for sharing your story on Care Opinion. I am sorry to hear about your previous experiences back at home. Attending A&E can be a challenging experience at the best of times, so I can’t imagine how difficult that must have been for you.

Despite this, it is great to hear the doctors and nurses provided care and compassion, and enabled you to feel safe. It’s important we communicate with patients and make sure they understand their treatment.

I greatly appreciate you taking the time to share your thanks and will ensure your story is shared with the teams in A&E and AMU at the Queen Elizabeth University Hospital.

I hope you are recovering well.

Please take care.

Kind regards,

Euan

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