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"Retinal surgery"

About: Sandwell General Hospital / Ophthalmology

(as a service user),

I wish to thank my consultant Dr Ch'ng and the theatre staff who assisted with my surgery. It was the second retinal attachment Dr Ch'ng has performed to my left eye within 12 months, and his conduct and professionalism was exemplary throughout both procedures. He made time to explain the process and answered my concerns with great care and understanding. 

I suffer with panic attacks and anxiety  and the theatre staff showed great empathy, accommodating my requests.  A nurse sat holding my hand ,reassuring me throughout the procedure. The ward staff were also kind , friendly and helpful. This hospital performs amazing work and this team in particular deserves commending.  Many thanks to you all.

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Response from Sandwell and West Birmingham Hospitals NHS Trust 3 years ago
Sandwell and West Birmingham Hospitals NHS Trust
Submitted on 26/08/2021 at 10:23
Published on Care Opinion at 10:23


Thank you for taking the time to let us know about your experience, one I am glad to hear was so positive. I will be sure to pass on to Dr Ch'ng and the teams involved your thanks and wish you all the best with your continued recovery. With kind regards, Richard Beeken, Interim Chief Executive.

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