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"A&E visit regarding stroke symptoms"

About: Stepping Hill Hospital / Emergency Department

(as the patient),

As backstory, I had a TIA the month before and the day before this was referred to the ACU by my GP for chest pains. I have poor family history in regard to blood, heart conditions and strokes, too.

I had stroke symptoms at ~11pm. I called 111 as I was unsure of what to do or whether they were genuine stroke symptoms (disoriented, couldn't think properly, eyes couldn't focus properly, left side weakness and pain), and they advised me to go to A&E immediately. They asked if I needed an ambulance or if I had anyone to take me there ASAP. In order to potentially save someone in crisis, I made my own way there so the ambulance would be free for someone else.

Once I got to reception, I was received into A&E quite quickly and seen by nurses within the first 30 minutes where I described my concerns and stroke-like symptoms. At this point the visit was going well, I described my symptoms and the nurses took bloods, blood pressure etc. as usual and all seemed good. I was then told to wait. This wait ended up lasting *8-9 hours* in A&E before being transferred to the ACU and after a further *1-2 hour* wait we finally got to see the doctor. At this point I was incredibly sleep deprived and was struggling to think so my responses to questions were slow and I found critical thinking quite difficult. The doctor I saw told me that it's likely my chest pains were just a pulled muscle or in my head and caused by worrying and never even addressed the stroke symptoms. It felt like they just wanted to get me out of the hospital as soon as possible, standing near the curtains to leave and hurridly going through the few questions me and my mum could think to bring up. Due to my extreme tiredness (since it was now around 9-10am and I had been in hospital since before midnight, requiring frequent calls from nurses for bloods, blood sugar, ECG and blood pressure checks), I found it difficult to protest or express that the A&E visit was for the stroke symptoms and not chest pains and by the time it fully registered that they hadn't addressed these symptoms he was already gone and I was out of the hospital.
I feel dismissed and like my potentially serious symptoms have been almost entirely ignored and the resources taken up by my lengthy stay along with the nurse's and my own time wasted. While the nurses and other staff were friendly and helpful, the doctor was not. 
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Responses

Response from Stroke Association, Stroke Helpline, Stroke Association 2 years ago
Stroke Association
Stroke Helpline,
Stroke Association
Submitted on 29/06/2021 at 11:25
Published on Care Opinion at 11:25


Hello,

We’re sorry to hear about your stroke and your experiences in hospital.

You might find it helpful to contact your local Patient Advice and Liaison Service (PALS) service about your concerns. PALS can help people to resolve health-related concerns and answer any questions you have about NHS care or treatment. You can contact PALS on 0161 419 5678 or email them atpcs@stockport.nhs.uk

Here at the Stroke Association, we’re here for anyone who’s been affected by stroke. You might want to know more about stroke and its effects, be looking for practical information and support, or need someone to talk to. That’s where we can help. If you’d like to talk to us, the Stroke Helpline is open:

Monday, Thursday and Friday from 9.00am to 5.00pm

Tuesday and Wednesday from 8.00am to 6.00pm

Saturday from 10.00am to 1.00pm

The helpline number is 0303 30 33 100. You can also email us at helpline@stroke.org.uk.

We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there’s a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can find lots of information about stroke on our website at www.stroke.org.uk.

I hope this is helpful and that you’re now getting any support that you need to make the best recovery possible.

Stroke Helpline

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Skulle33 (the patient)

Thanks for your response! I'll be calling PALS as soon as possible - I wasn't sure whether to bring it up to them or another body within the NHS. If I ever need someone to talk to I'll contact you. I appreciate it.

Stay safe and have a nice day!

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