"My mother's care and passing in Ward 3F"

About: Crosshouse Hospital / Stroke Care Crosshouse Hospital Stroke Care KA2 0BE

Posted by grateful H (as a relative), 3 years ago

My sister and I would like to give our heartfelt thanks to all the staff in the Stroke Unit and particularly the nursing team in ward 3F at Crosshouse Hospital, Kilmarnock. The care our mother received was exemplary. The nursing staff could not have been kinder. Their efficiency was second to none. Not only did they care superbly for our mum they also extended that care to both of us at such a difficult time during her passing. For three days and nights they kept us fed and watered. Their care and kindness went far beyond what we ever expected. Everyone across the tiers of professions - AHP, Nursing, Care assistants and Domestics treated our mother and family with respect, dignity and compassion. We are so very grateful that our mother received the best care possible. What an example of NHS care at its best and brightest. With sincere thanks,

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Responses

Christine Somerville

Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,

NHS Ayrshire and Arran

Submitted on 02/08/2021 at 20:40

Published on Care Opinion at 20:40

Dear grateful H,
Can I please on my sincere condolences on the loss of your mum. This must be such a difficult time for you and your family.
The staff were delighted to read your lovely feedback in relation to the care of your mum. We can only imagine the distress to the family and aim at all times to provide the best possible care and to support in any way possible.
Our thoughts are with you at this time.
Take Care
Christine and Staff

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Jacqueline Nicol

Acute Services Director - UHC,

NHS Ayrshire & Arran

Submitted on 03/08/2021 at 10:27

Published on Care Opinion at 17:15

Dear Grateful H
Thank you for taking the time to share your experience particularly during this very sad time after the passing of your mum. I would like to take this opportunity to echo Christine and offer my sincere condolences to you and all of your family.
The staff within ward 3F and wider team within University Hospital Crosshouse strive to provide excellent care to all patients and their loved ones and knowing that this was achieved during your mum's final hours will be very rewarding to them.
My sympathies to you and your family,
Jacqueline

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My mother's care and passing in Ward 3F

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