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"The staff really cared about my daughter"

About: East Surrey Hospital / Clinical haematology

(as a relative),

My daughter attended this clinic for 12 months. The nurses and treatment was superb. They have specialist Mc Millan Nurses who care very much and make the whole trauma bearable.

Her cancer was advanced and she did not survive after being transferred to Royal Marsden, but during that time at East Surrey she was close to home. When news of her death reached the chemotherapy staff they and her consultant were devastated and tears were shed. The measure of caring in my opinion and appreciated by all the family.

The first time you are diagnosed you are scared and they do everything to allay any fears.

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Response from Susan Aitkenhead, Chief Nurse, Executive Team, Surrey and Sussex Healthcare NHS Trust 11 years ago
Susan Aitkenhead
Chief Nurse, Executive Team,
Surrey and Sussex Healthcare NHS Trust

in charge of all nursing and care

Submitted on 11/02/2013 at 17:50
Published on Care Opinion at 18:08

Dear Laurs

I am very sorry to hear about your daughter and my condolences. Thank you so much for taking the time during what must be a very tough period for you to write in and tell us about the care and support she received and how it helped her during her treatment.

It can be a difficult job at times working with cancer patients as the outcome, as you have experienced, is not always what we would hope for; so I will make sure that they receive your thanks and feedback.

Thank you again.

Best Wishes

Susan Aitkenhead

Chief Nurse

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