"Help for patients that cannot access online "

I am an unpaid carer for my brother, who has an speech impairment, he relays on others to book his appointments, who has no knowledge/laptop regarding internet access,

But doctors appointments are made this way! Only emergency appointments buy phone! Then you will get an over the phone appointment, so how does this service work for many who are the same as my brother??

Please can these patients have another System, for booking appointments, as we are going to have patients suffering with all kinds of ailments!

The receptionist was understanding regarding this, but this seemed the only answer!! As I wasn’t the only person complaining about the new service, please can you revise the above!