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About: Parkside Medical Centre

I had an appointment cancelled 7 weeks ago because it wasn't long enough to do what was needed to be done. Eventually I walked into my appointment yesterday only to be done in 5 minutes. When I asked why I had the first one cancelled they could not answer. I was told an ECG was needed but nothing other than bloods and blood pressure was done. Prior to that the doctor rang to see about my results, my call was booked for 6pm but he rang 3 times during the day only for me not to be able to talk properly as I was at work . If he had opened up my file he would have seen I hadn't had the appointment he wanted to discuss . That phone call could have been used on some one who needed it. The waiting area was empty which says people are suffering in silence now . I really needed to talk about my body changing and needed help but was told by I think was a nurse, can't dicuss my medication. Nothing was said when I said I suffer pains in my chest and I think my body is in its charge. I came home so disappointed and upset I'd had to wait so long for the second appointment that lasted 5 minutes and not had the full MOT I was supposed to have had. Since covid everyone has been pushed aside. I no longer bother to book appointments with my doctor as its not a phone call we need. Face to face seems to be a thing of the past. When I had a total knee replacement I had to wait for days for the medication the hospital had prescribed. The chemist are continuing to be blamed for prescriptions not being done but in fact they say it has not been done. Not good when you need heart tablets. I honestly don't think it's just Parkside to be to blame, I think it's the same problem in every surgery. I don't mean to be offensive but it's as though duty of care and help has disappeared.

Doctors are amazing people but over the phone appointments does not let them see the true people and their problems., 😔

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Responses

Response from Parkside Medical Centre 2 months ago
Parkside Medical Centre
Submitted on 21/04/2022 at 11:25
Published on nhs.uk at 16:40


Thank you for your feedback. Unfortunately I am not able to respond to the specific points you have raised as I have not been able to identify you. If you wish to discuss your concerns further please do not hesitate to contact us on 0115 927 9119.

However, please be assured, we do have directly bookable face to face appointments and telephone appointments do result in patients being offered a face to face follow up where the clinician feels that this is necessary for safe care. This was in line with the national guidelines in place last at the time.

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