In early June, I visited accident and emergency. I went for a thing and a CT scan showed some kind of tumour. The doctor I spoke to ordered several test and advised me that dependant on the results I might need to have an operation. The following day I was contacted to have an ultrasound which I completed, along with all the other tests.
Yet since that time I have heard nothing and cannot remember the consultants name. After a week I called PALs and left a message. I called again on the next day and left a message. The day after, someone called me back, I explained that I wanted to know who was the consultant so I could follow up and she assured me that either she would call me back or the relevant department. After another day still having not received any call I sent an email to PALs and received a reply that somebody would get back to me.
Today I again called no reply. I went through switchboard no reply. I am at a loss with the level of service for some general information about my own care. it's a shame that this is the level of unprofessional service that is provided with no accountability.
To date I still do not have the information so that I can follow up on my results.
"patient advise and liasion"
About: Croydon University Hospital / Accident and emergency Croydon University Hospital Accident and emergency Thornton Heath CR7 7YE
Posted by ladybug1617 (as ),
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