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Care Opinion

Hospital appointments

Posted By Ali.mac

"Hospital appointments"

About: Belfast City Hospital / Outpatients Services Royal Victoria Hospital / Ear, Nose & Throat

(as a service user),

I've had 2 experiences within 2 days of the Belfast trust.

First my son had a day procedure at Belfast City hospital yesterday and today I had an appointment at ENT at the Royal Victoria hospital.

Both experiences were very positive. Lovely staff. Great communication. Good service.

Car parking was my only issue.. The cost of parking at the city and the queue I suffered at the Royal.

Otherwise the staff including the receptionists, nurses, doctors were so friendly and informative.

This meant so much to both of us. My son is only a teenager.

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Responses

Response from Máire Alexander, Patient and Client Experience Manager, Patient and Client Experience Team, Belfast Health and Social Care Trust 2 years ago
Máire Alexander
Patient and Client Experience Manager, Patient and Client Experience Team,
Belfast Health and Social Care Trust

Submitted on 30/06/2021 at 10:57
Published on Care Opinion at 10:57

picture of Máire Alexander

Dear Ali,mac,

My name is Máire Alexander and I am part of the Patient and Client Experience team in the Belfast Trust.

Firstly I wanted to say thank you for taking the time to leave your feedback and for your very kind words about your positive experiences. I will pass this on to the departments you mentioned, and I know that the staff will be heartened to hear that both you and your son were appreciative of the care you recieved.

I also hear your frustration with the parking at both the City and Royal sites. I will feed this back to the team who oversees this. We are aware of the challenges that parking can represent, and we do want to work to improve this.

I wish you and your son ongoing good health and thank you again for your support of our staff.

Best wishes,

Máire Alexander

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Response from Ruth Jenkins, Service Manager, SURGERY, Belfast HSC Trust 2 years ago
Ruth Jenkins
Service Manager, SURGERY,
Belfast HSC Trust

SERVICE MANAGER FOR ENT, BURNS & PLASTICS SERVICES

Submitted on 09/07/2021 at 14:03
Published on Care Opinion at 15:36

Dear Ali.mac

My name is Ruth Jenkins, Service Manager for ENT.

I would like to thank you very much for taking the time to provide us with positive feedback. we will share you kind words with the teams.

I hope you and your son are keeping well.

Kind Regards

Ruth

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