"The epitome of ATROCIOUS"

I transferred to this surgery on the birth of my son in Jan 2021. Upon my 6 week postnatal app, the GP was more interested where I was from in Huddersfield than ask about my 6 week old son. GP proceeded to flippantly ill advise me to formula feed my son (not knowing my traumatic breastfeeding journey & wanting to persevere). The GP refused to assess me/my mental health due to incomplete paperwork (I was diagnosed with postnatal anxiety via my health visitor)

Each time I have contacted surgery, the ghastly automated telephone service always places me in a queue, & always starting at No 31. Calls take an average 30-45 minutes to be answered (not an easy feat when trying to care for a poorly newborn!)

I contacted surgery on Weds 16 June (pm) to request an appt for my 4 month old son (recurring but worsening issue) I was advised by the “trained care navigator” (allegedly) to call following morning between 8-10am for an emergency appt. I queried why I could not be granted one now for tomorrow. Apparently it’s “policy” to accept emergency appts on the day. Was also advised if my son required emergency care to go directly to A&E! I explained he didn’t require A&E, just an urgent GP appt, to which I was reminded to call following morning. I called surgery at 8:45 Thurs 17 June & placed at “number 31 in the queue” again. At around 9:30 my call was answered & was advised by the “trained care navigator” no emergency appts were available & to call back the following morning. I complained, insisting I had followed advice given the previous day, & I was promised an appt today. After several complaints, the call handler advised she had spoken to the manager & she had done me a “favour” by obtaining a GP call back appt. Accepting the appt, I proceeded to ask for a non urgent GP appt for myself. She advised I had to call back the following morning to obtain an appt. I explained it wasn’t an emergency & she advised she could only accept an appt request the following day. I queried the logic of this, since the automated message service & the surgery website advises to call between 8-10am for urgent appts only. This only reinforced my opinion the appts for the day had been booked by both urgent, & non urgent patients. The call handler agreed the message service was misleading. The GP called me later that morning & offered an appt for Mon 21 June. He advised should my son deteriorate,

contact 111/go to A&E. unfortunately for my son, he did deteriorate, last night I spent 6 hours in A&E with him. Out of courtesy, I called the surgery on 21 Jun at 9:45 to cancel the appt. I was placed at number 31 in the queue. It took 38 mins before I was No1 in the queue, only for the message service to say “sorry your call cannot be completed at this time” before disconnecting my call.

I no longer intend staying registered here. If you consider joining, I suggest you look elsewhere. The Google “good” reviews appear very strategic & convenient to balance out their overall score