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The leaflet provided was clear and welcome

Posted By LisaMcA

"The leaflet provided was clear and welcome"

About: Older People’s Services / Hospital at Home Northern Sector

(as a staff member posting for a patient/service user),

Pharmacist Carla phoned and followed up call with a print out which was invaluable.  

Staff provided little on the service but the leaflet provided was clear and welcome.

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Responses

Response from Maire O Hara, Sister, Acute Care at Home ( Community team PCOP), WHSCT 2 years ago
We have made a change
Maire O Hara
Sister, Acute Care at Home ( Community team PCOP),
WHSCT

Sister band 7 Acute Care At Home

Submitted on 25/06/2021 at 00:37
Published on Care Opinion at 10:08

picture of Maire O Hara

Thanks for your comments which have provided excellent feedback towards our goal of continually improving our service.

I am very happy to hear that Literature that we provided was clear and concise. And that the service provided by our Pharmacist was of a high standard.

With regards to our verbal explanation about our Care provision I will speak to our staff at our Daily Team Safety briefings and highlight the very important task of verbally providing information about our service on admission and throughout a persons period of care to compliment written information.

Your feedback will enable us to enhance the care we provide for Older People.

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