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Don't bother calling ward for update, ringer…

Story from nhs.uk

"Don't bother calling ward for update, ringer…"

About: Royal Blackburn Hospital

If you try calling C8 via the switchboard or on the direct ward line chances are that your call will never be answered. C8 like many of the other wards switch the phone ringer off. Totally disgusting specially since we cannot visit our relatives during COVID restrictions. Some patients are not able to communicate with relatives via mobile phone. Imagine if we ignored the hospital calling to arrange discharge for patients back home. We gave up after three day's and dozens of calls.

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Responses

Response from Royal Blackburn Hospital 3 years ago
Royal Blackburn Hospital

Submitted on 21/06/2021 at 10:44
Published on nhs.uk at 20:50

Thank you for taking the time to share your experience on the NHS Website.

I am very sorry to hear of your difficulties in contacting Ward C8 at Royal Blackburn Teaching Hospital. We sincerely apologise that this has happened and your comments have been shared with senior staff. If you are a relative and need support contacting the ward regarding your loved one, please contact our Family Liaison Service who will help. Please call for assistance on 01254 735435 or by Email: Family.Liaison@elht.nhs.uk . This service is available Monday to Friday, 8am - 4pm. An answerphone is available for out of hours messaging.

Alternatively, if you wish, you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Melissa Almond

Senior Patient Experience Facilitator

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