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"My mums experience on Lundy ward"

About: North Devon District Hospital / General surgery North Devon District Hospital / Intensive & Critical Care Unit

(as a relative),

My mum attended NDDH for a gallstone removal which did not go to plan and ended up with her being admitted. My mum was very seriously ill and as a family, we feared the worst.

We have to say the care she received by the nurses on Lundy ward and  within the intensive care department, absolutely contributed to her getting better. During the current Covid-19 regulations, restrictions were in place and visiting was an hour a day for one family member so we obviously was hanging on every word of the care staff within the ward when we called for updates. All members of the team on Lundy and Intensive care we extremely attentive, patient and most of all kind which is very much needed at the time and we are so very grateful.

My mum was fearful, in pain and unwell but the care she received was so sincere and they treated her with dignity, even down to holding her hand when she felt sad being away from her very close family unit.

My dad was always greeted and supported while he was visiting and staff did their utmost to reassure that she was in safe hands, which we had no doubt regarding the nursing team.

We would like to thank both Lundy and intensive care nursing staff for the outstanding care My mum received during her stay, thank you for treating her as person with total dignity and pure kindness.

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Responses

Response from Tara Adamson, Ward Manager (Northern Services), Lundy Ward (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Tara Adamson
Ward Manager (Northern Services), Lundy Ward (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 24/06/2021 at 12:30
Published on Care Opinion at 13:27


Dear Kaz199,

Thank you so much for taking the time to send us this lovely feedback. It was our pleasure to care for your Mum (and Dad) during her stay with us on Lundy Ward. We appreciate how worrying it is when you can't visit your loved ones and understand that taking the time to talk is important. We are pleased that this has been a positive experience for you all. Wish your Mum all the best from us.

I will pass on your kind feedback to the team on Lundy.

Kind regards

Tara

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Response from Juliet Parkin, Clinical Matron Critical Care, ICU, Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Juliet Parkin
Clinical Matron Critical Care, ICU,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 28/06/2021 at 14:24
Published on Care Opinion at 15:15


Dear Kaz199

I would like to thank you for taking the time to submit your lovely feedback. The team appreciate how difficult it can be to have a relative in Intensive care, especially with the Covid-19 restrictions that are in place, so it is lovely to hear that your family felt supported and that your mum was in good hands. I will pass on your thanks.

I hope your mum is continuing to make good progress in her recovery.

best wishes

Juliet

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