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"Highly professional"

About: WestMARC (Lanarkshire) / Adult Wheelchair Clinic

(as a service user),

I attended a Wheelchair review in Motherwell as my powerchair was needing replacing. The lady who took me through the assessment was fantastic and made a few suggestions.  As a result of this she then visited me at home with the type of power chair that she thought would be suitable for me. After trying it out for a few minutes I totally agreed, so my replacement was ordered. It was delivered very quickly and after a few weeks the lady paid another visit to my home to see how I was getting on with the new powerchair and to make sure I was using it safely.  I have to say that the lady who took me through my assessment and the Engineer who delivered the chair were both highly professional people who were a credit to Westminster Glasgow and the NHS. 

I should point out that at all times both the Westmark staff wore full PPE while myself and my wife used facemasks. 

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Responses

Response from Angela McLaren, Operational Service Manager, WestMARC, NHS GreaterGlasgow and Clyde 2 years ago
Angela McLaren
Operational Service Manager, WestMARC,
NHS GreaterGlasgow and Clyde
Submitted on 18/06/2021 at 16:59
Published on Care Opinion at 17:04


picture of Angela McLaren

Dear hippoty33, thank you for your feedback. I was pleased to hear you and your wife had a positive experience, both at clinic and during the home visit. The staff will be delighted to hear that you found them professional and helpful. It is also important that you felt in safe hands whilst the staff were wearing their personal protective equipment, thank you for highlighting this in your post.


Kind regards

Angela

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