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"Pre-Assessment Nurse in Urgent Care"

About: Ealing Hospital / Accident and emergency

(as the patient),

I was in two minds if I should even let anyone know what actually happened. I was a victim of domestic abuse. I went to the hospital with a suspected brain injury and chest pains. I was too embarrassed to go into detail with the pre-assessment nurse in Urgent Care unit and all I said was that I was involved in a fight. This woman after checking my record and seeing, that I have been in the hospital with a similar matter just a couple of months before that, decided to judgmentally ask me why I'm getting myself in fights all the time and that I should stop!

They didn't even try to apply any form of Adult Safeguarding, they said it in a way where all staff around them and some patients in a waiting area heard them whilst shaking their head. I am suffering with depression and I can't even find the words to explain how that made me feel. They were my first point of contact that day and I was ready to just leave without getting any help after our interaction. I'm in a safe place now in my life but I hope someone takes this on board and does something about it before another vulnerable person experiences it. At the same time I have to say that everyone in Emergency Department on the other hand was the most helpful, all of the nurses in there and doctors were so warm, professional and just simply amazing. To all of you I say thank you!  

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Responses

Response from London North West University Healthcare NHS Trust 4 months ago
London North West University Healthcare NHS Trust
Submitted on 07/07/2021 at 12:26
Published on Care Opinion at 12:26


Dear listentt35

Thank you for sharing your feedback. I am very sorry to learn of your experience which is not something that we would expect.

Regrettably, staff in the Urgent Care Centre (UCC) do not come under Northwick Park Hospital. They are managed by Greenbrook Healthcare who look after the UCCs at our three hospital sites (Northwick Park, Ealing and Central Middlesex).

I will share your comments with the management team there however, as Care Opinion is anonymous, I would encourage you to get in touch with Greenbrook at:northwickpark.ucc@nhs.net so that they are given the opportunity to review your care.

Thank you for taking the time to contact us.

Kind regards

Genevieve Ojadi

Complaints & PALS Manager

Response from London North West University Healthcare NHS Trust 4 months ago
London North West University Healthcare NHS Trust
Submitted on 07/07/2021 at 13:03
Published on Care Opinion at 13:03


My apologies, listentt35. I provided incorrect contact details. The Greenbrook Healthcare team at Ealing Hospital can be contacted at: ealingucc.admin@nhs.net.

Kind regards

Genevieve Ojadi

Complaints & PALS Manager.

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