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"Implant removal"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I had a telephone consultation prior to my appointment which I felt didn’t go well. Throughout the telephone conversation I felt like I was being patronised for my opinion in wanting to take a hormone break. I felt judged and with this situation happening I felt extremely nervous about my appointment.

Although the appointment came around and upon entering the building the staff were nothing but friendly and polite, I met the nurse carrying out the treatment and she was lovely also. Talking to me and reassuring me throughout the appointment. The procedure of the removal did not hurt at all. The nurse also explained thoroughly the difference between the two contraceptive pills to get a full understanding of them both and I felt the best one for me was the mini pill. I changed my mind for wanting a hormone break due to my lifestyle.

I went in to the clinic feeling anxious and left feeling so much more positive and happy.

My only recommendation is that the telephone conversation to be approached with more understanding to the patient’s request, as they were when I arrived.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 3 years ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 05/07/2021 at 13:08
Published on Care Opinion at 13:08


picture of Andrew Garratt

Firstly may I thank you for taking the time to express your views and feelings about our service, I am really sorry our telephone consultation made you feel judged and therefore also adding to you feeling nervous and anxious about your appointment. This is never our intention to make people feel this way. This feedback will be discussed with our team at our weekly meeting. I am glad the rest of your contact with our service went well

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