This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Diabetic eye test"

About: Gloucestershire Royal Hospital

Arrived on time found dept closed. Gentleman said dept closed but perhaps it had moved. After having to go around building completely he took me to a different building. Because I have walking difficulties it took some time and

I was told I was late.

The eye clinic was not where the instructions said it was apparently it had moved. I was not told of this change in fact no signs were showing directing me to correct area. This resulted in me suffering pain in my legs due to the amount of walking I had to do. Can you ensure adequate signage is in position in future.

Patrick McCann.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jean Tucker, Patient Experience Improvement Manager, Gloucestershire Hospitals NHS Foundation Trust 5 months ago
Jean Tucker
Patient Experience Improvement Manager,
Gloucestershire Hospitals NHS Foundation Trust
Submitted on 01/07/2021 at 10:27
Published on Care Opinion at 11:15


picture of Jean Tucker

Mr McCann

I am sorry to read of the difficulties you encountered. I will pass your comments on to our Estates department for them to action.

Kind regards

Jean

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k