"Eating disorder service"

Following some issues I was having with Eating Disorders and Mental Health I was referred for treatment at the Nottinghamshire Eating Disorder Service at the Mandala Centre. My initial consultation took place in person at the centre which is where I first met my therapist, following this there was a very long wait (a few months) before I was actually offered treatment. I began my treatment in person and was immediately struck by the fact I was struggling to express myself in the sessions due to the therapist constantly talking at me, or interrupting when I was explaining in response to a question. I continued the sessions as I was hopeful that this was just the initial phase of treatment and that I would get more chance to discuss my issues further down the line. This however, was not the case. When the lockdown came into effect my sessions were transferred to a telephone conversation service. At this point the therapist began arriving late to sessions, often between 15-30 minutes after the time our call was scheduled. Some weeks I would be waiting for the call for our appointment and the call would never come. I was never given any explanation or apology for this, they would just turn up to the following week's session as though nothing had occurred. 

One of the main issues I had was that the therapist didn’t take my opinions into account, particularly concerning my ongoing treatment. I felt I was not ready to be discharged from the service but there was a continual pressure for me to do so. The therapist kept bringing this up in our sessions and eventually texted me to tell me that I was being discharged from the service despite my wishes. In the message it was explained that the reason for this being that there was pressure from management due to an extensive waiting list. I feel this is an unacceptable reason to discharge someone still in need of support.

Overall I feel the lack of care and poor communication has really affected my experience and that the delivery of this type of service should be monitored more closely. I still feel that I am struggling with issues I really need support with. I would like more therapy with a different practitioner, but have now been discharged from the service and am unsure what my options are.