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"Short stay surgical unit/Orthopaedic "

About: Royal Surrey County Hospital

Wow! A very busy unit, twice daily patients admitted for surgery, some are day cases some stay over night. Due to the world's current situation there's a strong urge to get patients treated and home as quick as possible. Staff rushed off their feet through out the day, buzzer sounding frequently, the nurses taking care of the patients who have returned from the theatres, giving them a hot drink, a sandwich, fruit, yoghurts or cereals. They still have time to talk comfort or laugh with the patients.

Not the best place to return to following a leg procedure when your unable to walk to the toilet, its hard to ring for a nurse when you can hear how they are rushing around.

Neither is it the best place when you have dietary requirements, they don't cater for gluten and lactose intolerance. The staff don't have spare time to run around sorting out foods that are gluten and lactose free.

Following leg surgery which is non weight bearing, then seeing a member of the physiotherapist team 6 hours after that surgery standing by my bed, wasn't the best move. Still groggy, not young and nimble didn't get me out and home any quicker!

Thank you to the day and night staff who kept me going until I left 2 nights later. You are incredible people ❣

My consultant has also gone above and beyond caring for me over the years!

Could have done with a raised seat for the toilet!!

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Responses

Response from Royal Surrey County Hospital 3 years ago
Royal Surrey County Hospital
Submitted on 15/06/2021 at 09:12
Published on nhs.uk at 12:54


Thank you for taking the time to send us your feedback. I will pass your comments on to the team on the short stay/orthopaedic unit. Your feedback is very much appreciated and will help us improve the experience for patients.

Kind regards from Royal Surrey Communications Team.

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