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"Lack of information"

About: Borders General Hospital / Maternity care (Ward 17)

(as the patient),

I had my baby in November and although my experience with staff and care was excellent when my baby was born, in the run up to my planned c-section I received absolutely no information regarding my operation to the point where I didn't even have it on paper the date or time I had to attend. The only information or pre-op assessment I received was about covid and a covid test. I had to phone numerous people off my own back and nobody seemed to find it unusual I had no information. The whole situation was very stressful and angered me greatly. When I arrived in hospital the care was amazing and I have no complaints. I had an idea of what to expect but only because I used the internet to find information to help prepare me. This is not acceptable for women about to give birth via a planned section and I would be interested to know if this has just happened to me or if covid has caused pre-op care for women to slip dramatically.

Responses

Response from Claire Grieve, Senior Charge Midwife, Ward 16, NHS Borders last month
We have made a change
Claire Grieve
Senior Charge Midwife, Ward 16,
NHS Borders
Submitted on 21/06/2021 at 09:37
Published on Care Opinion at 10:43


Thank you mercurykc88 for taking the time to feed back.

I'm sorry you received no information with regards to your planned C-Section, we have changed a lot of our processes since Covid and appreciate your frustration and anger. I am also sorry that you were not signposted to your online records, we have a 'Leaflet' section within your record which has a very informative leaflet on your Caesarian Section journey, again I can only apologise with regards to this.

I have since devised a standard letter, taking all your comments on board and this will be given to all women on booking their section.

I hope this will reassure you that your comments have been listened to and a change has been made. However, if you feel you would like to discuss this further, our Clinical Midwifery Manager Shona Finch would be happy to discuss this with you please feel free contact her on 01896 825503.

Kind Regards

Claire

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