"Lack of information"

I had my baby in November and although my experience with staff and care was excellent when my baby was born, in the run up to my planned c-section I received absolutely no information regarding my operation to the point where I didn't even have it on paper the date or time I had to attend. The only information or pre-op assessment I received was about covid and a covid test. I had to phone numerous people off my own back and nobody seemed to find it unusual I had no information. The whole situation was very stressful and angered me greatly. When I arrived in hospital the care was amazing and I have no complaints. I had an idea of what to expect but only because I used the internet to find information to help prepare me. This is not acceptable for women about to give birth via a planned section and I would be interested to know if this has just happened to me or if covid has caused pre-op care for women to slip dramatically.