"Broken complaint process "

I posted here earlier about a case where I was denied treatment to which I was entitled to per NHS guidelines. I have since filed a complaint about this.

They rejected it, but crucially without providing me with a formal response. Without this, I’m unable to file an appeal. All my emails go unanswered.

I even had a friend who is a senior GP contact them in a last ditched attempt to rectify the mistake they made. Again, they ignored her.

The fact that they feel it is acceptable to treat their patients like this is all you need to know about this surgery.