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"Amazing Staff."

About: Belfast City Hospital / General Surgery

(as a relative),

My Dad had to get a pre op assessment last minute and Staff Nurse, Pamela, of BCH was excellent in the days leading up to procedure. She went over and beyond with the process and her reassurance and guidance was amazing. The interpersonal skills and friendly manner was brilliant. She was so dedicated and is a credit to the hospital. I cannot thank her enough. At the assessment Geraldine was so good with Dad and chatting away reassuring him at each stage. Joe at reception desk was just fantastic on the day of the operation too answering my questions and finding out some information as we were travelling a distance, easing my anxiety. 

On the day of the operation Nurse Julie Anne in Day Surgery unit was an absolute star. Dad still talks about her and her bedside manner and friendly way with explaining all and looking after him post op. He had to remain in as precaution overnight and she communicated all updates in a reassuring way.  A big thanks to Mr Harris who performed the surgery also for his professionalism and friendly manner.

All staff involved are a credit to the Trust and NHS but the above names just needed a special mention. Thank you so much from my Dad and my family. #True NHS heroes #Angels in disguise.  

SMcN

Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


Keeping in touch

Keeping in touch


Responses

Response from Catriona McGarvey, Interim Service Manager MIH/BCH Theatres, Recovery, DPU and DOS, Belfast Health and Social Care Trust last month
Catriona McGarvey
Interim Service Manager MIH/BCH Theatres, Recovery, DPU and DOS,
Belfast Health and Social Care Trust
Submitted on 18/06/2021 at 18:31
Published on Care Opinion on 21/06/2021 at 10:06


Hello,

My name is Catriona McGarvey and I'm the Interim Service Manager for MIH/BCH Day Procedure Unit, Theatres and Day of Surgery Unit.

Thank you for taking the time to provide such lovely feedback. I'm really delighted to hear that you and your Dad had such a positive personal experience with the staff.

I will share your story with the whole team and in particular with Pamela, Geraldine, Joe, Julie Anne and Mr Harris.

I agree True NHS heroes and Angels in disguise.

Kind Regards

Catriona

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