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About: York Hospital

Over the past 19months I have re-lived the birth of my son and the week he spent in Special care every day in my head.

I will not go into all the specific details but I feel the treatment I experienced from two nurses and a consultant has left me traumatised to the point where I feel I am unable to have any more children. Most of the midwives were amazing, but the three members of staff mentioned treated me horrifically. At one point I was having a panic attack and a nurse started putting a cannula in my hand. I was crying and hyperventilating, my parter asked me if I was okay. The nurse said “she just isn’t getting the birth she wanted”. I wasn’t having a panic attack because I wasn’t getting candles and a birthing pool. I was having a panic attack because I felt the decisions being made were not in the best interest of me or my child . I was terrified and I was having my autonomy taken away from me. It felt like I had been kidnapped. She continued to insert the cannula even though I was clearly distressed and stating that I didn’t understand what was happening. My partner afterwards described being in shock at what he had witnessed.

My son was in special care for a week, I believe because of the decisions made by the consultant at his birth and because of the distress I was in during the birth.

Upon him being released back to me on the maternity ward I was put onto a ward with other mothers. My son screamed non stop (he was later diagnosed with colic but I didn’t know this at the time.) I was crying, overwhelmed by a horrible birth, a horrible week with a poorly baby and being on my own. I pressed the button for assistance, scared as to why my baby had been screaming and screaming for hours. Especially as he had just been released from special care. I hadn’t slept for a week (not an exaggeration) and honestly was terrified that I would fall asleep and drop him and also scared another mother would complain about his crying. The nurse that came to my bed, basically told me to get a grip, babies cry. The reason we were staying that night I was told, was because I was not quite right and needed another night. If this was the case should I not have been given more sympathy? Writing this, I am in tears even though it was so long ago. There were also amazing midwives that were honestly some of the kindest women I have ever met, sadly the behaviour of three women has caused horrific damage to my life. logo


Response from Lauren Rainer, Administrator, Patient Experience Team, York Teaching Hospitals NHS Foundation Trust last month
Lauren Rainer
Administrator, Patient Experience Team,
York Teaching Hospitals NHS Foundation Trust
Submitted on 29/06/2021 at 14:51
Published on Care Opinion at 14:51

Thank you for taking the time to let us know about the care you received from our service. Reading your comment, I can only begin to imagine how difficult a situation it was for you and I can clearly see it has made a very lasting impact with yourself. Please accept my apologies on behalf of the Trust for the lack of care and compassion you received whilst in our care. I appreciate looking into this situation for you can't erase the pain that's been caused already, but we would really like the opportunity to look into this for you and try to gain you some answers as to why this happened. This feedback is anonymised and so I can't look into this for you from here, however, we would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01904 726262 or I know the PALS team would be able to look into this for you and support any complaint you wished to make. I hope you, your husband and your baby are settling in well at home and once again I do apologise for any distress caused.

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