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"Absolutley awful, stressful experience"

About: Lloyds Pharmacy Clinical Homecare

NHS commissioners sort out your contracts to companies that actually SERVE PATIENTS and are SAFE. This company is not fit for purpose and leaves the patient being a liasion between the NHS and LP clinical homecare just to get a simple repeat prescription and then MISSING DOSES. The service is leading to unnecessary missed doses and ++ stress for people with chronic conditions, who I would think have enough to contend with. This is a unsafe and inadequate service, NHS commissioners please sort it out! Adverse events and exceptionally poor treatment of patients is definitely not in line with the NHS Constitution and values. I myself do not feel like I am being treated with empathy or respect.

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Responses

Response from Lloyds Pharmacy Clinical Homecare last month
Lloyds Pharmacy Clinical Homecare
Submitted on 11/06/2021 at 16:01
Published on nhs.uk at 20:50


Hi there,

Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. This certainly isn’t the standard of service we expect for our customers.

Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk if you would like to follow up on your concerns.

We apologise for any upset or inconvenience caused and hope we can discuss this with you to ensure you see an improvement in future.

Clinical Governance and Patient Experience Team

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