This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Fantastic staff"

About: York Hospital

My father was admitted with a fractured hip, which needed an operation. He had been diagnosed last year with Alzheimer’s and from day one the staff on Ward 28 were marvellous. From the ward clerk through to healthcare, assistants, nurses, physios, and the ward sister- Everyone on ward 28 made an extremely stressful time easier to bear, for the patient and his family. My father’s treatment was first class. The staff were unfailingly patient, compassionate and caring and the levels of communication with our family were exceptional. We cannot thank them enough. This was 5 star treatment. Dad and I filled in a form together regarding his interests, so if needed, when he was upset or confused they could discuss one of his interests with him. This is something that they took on board for people with Alzheimer’s- great idea. We really felt they found the time to get to know Dad and understand him, we saw his spark return, and for that will be eternally grateful. You are all absolutely amazing.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jasmine Rayner, Patient Experience Administrator, York and Scarborough Teaching Hospital NHS Foundation Trust 2 years ago
Jasmine Rayner
Patient Experience Administrator,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 18/06/2021 at 15:43
Published on Care Opinion at 15:43


Thank you for taking the time to leave your valued feedback. Firstly, I hope your father is doing well in these tough times. I am beyond thrilled to read of how caring and compassionate each and every staff member was towards him during his stay. Secondly, we state in our trust values 'Caring about what we do', which is so evident in your story regarding you fathers care. Having staff members go the extra mile and provide that attention to detail really can make all the difference surrounding someone's recovery and experience of care. We value and appreciate all feedback from out patients and their relatives, so thank you for taking the time to do this. I hope, should your father ever need our services again, that we provide the same first class level of care as he received on this occasion.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k