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"Yet another disappointing visit"

About: William Harvey Hospital (Ashford)

I am my husband's carer, he is a kidney dialysis patient, diabetic, has very limited vision and has suffered strokes. He was taken by ambulance to the WHH with chest and gut pain, he spent all night sat on a chair and discharged the following morning as "nothing wrong with him" how can they assume that when the WHH has been continually cancelling appointments pretty much monthly since January to investigate his gut pain. As his carer I telephoned to ask which of his regular morning medications had they given him (to avoid overdosing) the reply was none not even his insulin the excuse given was "I only came on shift at 8am" I asked to please check what the previous shift had given him and again nothing she then hung up. By the time my husband arrived home he was at least 2hrs 15mins late for his first morning insulin not surprisingly his blood sugar reading was a very low 2.2 he had been offered nothing to drink all night, no breakfast and no assistance to find or use the toilet. They made no attempt to contact me at any time with an update or to tell me they were sending him home or he was on his way home. Treating vulnerable patients with such total disregard isn't acceptable, ever.

Feeling very disappointed, frustrated and angry yet again.

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Responses

Response from East Kent Hospitals University NHS Foundation Trust 2 years ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 11/06/2021 at 11:26
Published on Care Opinion at 11:26


I am so very sorry to read about your husband's experience in the William Harvey Hospital, particularly someone as vulnerable as your husband. Patient's in the Emergency Department should usually be offered refreshment and breakfast and this is therefore not the standard of service we would aspire to.

We will pass you comments to the department and would like to thank you for taking the time to bring this to our attention.

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