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"Poor communication and conflicting advice"

About: Dumfries & Galloway Royal Infirmary / Outpatient Services

(as a relative),

Being a PEG patient I was admitted for a PEG replacement, on admission nursing staff were unaware of my primary diagnosis and reason for the PEG Going by my records they advised regarding a diagnosis I do not have. 

No handover was given to the Nutricia nurse and I was only made aware of aftercare needs when I contacted the Nutricia nurse for advice. 
I have concerns regarding communication, lack of follow up advice and the content of my patient records with some crucial information having not been documented and some that is inaccurate. 

I would appreciate if this could be followed up and amendments made to ensure my safety if an emergency situation should occur. 

Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Acute and Diagnostic Services, NHS Dumfries and Galloway 6 days ago
Alexis Brain
Patient Experience and Safety Manager, Acute and Diagnostic Services,
NHS Dumfries and Galloway
Submitted on 17/06/2021 at 15:39
Published on Care Opinion at 15:39


Dear Oscar03

Thank you very much for taking the the time to leave your feedback on Care Opinion. I would really love to be able to help you to get the answers that you deserve, however I am unable to do so without some more information. I would urge you to reach out to us in the Patient Experience Team to allow us to proceed with some enquiries and help you to address your concerns. Please contact us as soon as is convenient to you at dg.dgpatientexperience@nhs.scot.

I look forward to hearing from you soon

Kind regards

Alexis

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