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"4 HR wait then sent home."

About: York Hospital

Little duty of care shown, severe knee pain, hurt to walk, waited almost 4 hours only to then be told from a nurse it is late and the four of us remaining could either go home or wait to be taken back over to A&E, so we waited, over half an hour past and the nurse never came back. So we left. A massive waste of time and I am still in pain.

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Responses

Response from Jasmine Rayner, Patient Experience Administrator, York and Scarborough Teaching Hospital NHS Foundation Trust 4 years ago
Jasmine Rayner
Patient Experience Administrator,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 18/06/2021 at 15:58
Published on Care Opinion at 15:58


Thank you for taking the time to leave your valued feedback. I am sorry to hear that you are not satisfied with your experience. If you would like further assistance with this, I have left the information to our PALS team below where you can discuss your feedback with them.

PALS offers impartial advice and assistance to patients, their relatives, friends and carers. We can listen to feedback (positive or negative), help you get answers to your questions and liaise on your behalf to help resolve any concerns about our Trust services. Please note that the PALS team cannot offer counselling, a diagnosis, detailed medical information or advocacy. However, please be assured that if PALS can’t assist you we will direct you to other sources of help.

Telephone: 01904 726262

Email: pals@york.nhs.uk

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