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"Test reschedule"

About: The Ulster Hospital / General Surgery

(as a relative),

My father was scheduled for a lymph node biopsy this week. He has already been waiting 2 weeks for this test with all the stress and mental anguish that involves. He was told that his test will now be postponed for a week as he needs a Covid test.

Can you imagine the effect of this on his mental health and that of his close family who are desperately awaiting a clear diagnosis. I feel it’s appalling that this should happen and in my opinion is entirely due to inefficiency of hospital staff. We as a family are totally disgusted by this.

Responses

Response from Conor Campbell, Safe and Effective Care Senior Manager, Safe & Effective Care, South Eastern Health & Social Care Trust last week
Conor Campbell
Safe and Effective Care Senior Manager, Safe & Effective Care,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 10/06/2021 at 10:02
Published on Care Opinion at 10:02


picture of Conor Campbell

Dear Tango

I am sorry to hear that arrangements for your father may have been better.

If you wish to call me on 07715801634 to discuss, I will share details with service leadership for review and advice regarding your father's situation.

Thank you for highlighting what has happened - I hope to assure that the best arrangements are in place for your father.

Again, I apologise for delay and stress caused.

Best wishes

Conor

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