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"I feel really let down"

About: Forth Valley Community Services / Health visiting

(as a parent/guardian),

My son was born January 2019. I'm a first-time parent.

His first health visitor had left to work in a different area when he was 4months old. I had not received a letter or telephone call from anyone to say who the new health visitor would be.

According to his red book/record book, he was supposed to have a check up at 8months, this never happened. His 13-15month one was done via telephone, this was understandable as covid had hit.

But now I have spoken to 3 different people with children of similar age to my son, and all three of them had had the latest check-up around 27months. Again my son has not had this and he is almost 29 months. I have also not been able to officially weigh him since March 2020 as no group settings have been in place.

I feel really let down by the health visiting team who are meant to support us.

Responses

Response from NHS Forth Valley last week
Submitted on 09/06/2021 at 09:36
Published on Care Opinion at 09:36


Dear foxtrotnq75

Thank you for taking the time to get in touch to tell us about your experience. I really am very sorry to hear of the difficulty you have had accessing a Health Visitor.

I would welcome the opportunity to speak with you about this further and to arrange for your health visitor to contact you. For me to be able to do this, I need some information from you and your little boy. Can I ask you to send me your contact details to the following email address fv.fvhvleadershipteam@nhs.scot

Jillian Taylor

Head of Service/Chief Nurse for Universal Children's Services

Directorate of Women, Children & Sexual Health

NHS Forth Valley

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