"Felt we were not a priority"

Attended A&E with suspected fracture. Significant pain and swelling evident and apparent. 

Staff at reception very rude and unprofessional. Gave the impression that we were not a priority and that they didn’t really want to be there. No welcome or hello just told I’ll be with you in a minute, wait there. Partner then advised you need to get out Covid means you can’t come in. 

Seen by several members of the medical team and comments voiced such as that doesn’t look good. Taken for X-ray and told no fracture and just ice it. Overheard staff referring to previous admissions in an unprofessional manner not relevant or appropriate for new admission. 

Receptionist observed behaving to colleague in what I found to be a disrespectful and unprofessional manner. 

Left department wishing I had attended an alternative hospital. No emphasis at all on implementing trust values or embracing NHS models of care towards patient. Lack of empathy, compassion and professional behaviours.