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"Awful Maternity experience"

About: Russells Hall Hospital / Maternity

(as a service user),

Russells Hall Hospital Maternity Unit June 2021. After speaking with a midwife about my feelings and mental health struggles with people I don't know and the fear of men I was told I was able to stay in a single room with my baby to recover until I went home. I stressed that for the past 12 months my issues with domestic violence with my ex partner and having to shield because of covid being repeatedly made aware to stay away from groups of people and to stay in my home because it could have an impact on my health if I were to get covid, gave me extreme social anxiety on top of already complexed mental health issues, to the point I never left my home or had contact with people apart from immediate family.

I was moved anyway to a bay of 4 with other people and became distressed very quickly. I had no understanding from the lead midwife or other members of staff only judgement and humiliation. I felt I had to leave hospital before I was ready to in pain that I struggled to manage. Other patients were able to hear everything and made remarks to make me feel even worse. I overheard staff tell a lady in the next bed I was having a psychotic episode which was untrue as I was not in psychosis and had tutting from both of them. No one had any compassion to the distress I was in or to why. Not a single member of staff demonstrated any training on how to deal with someone who was in mental distress.

I was made to carry my own bags and baby in a heavy car seat after having a c section no one offered to help or let my sister in to help me. This is a disgusting way to treat someone especially someone in crisis. This will be taken further by myself and family if no action is taken. I believe your staff need training and compassion.

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Responses

Response from Amirah Shaikh, Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 2 years ago
Amirah Shaikh
Patient Experience Administrator, Patient Experience,
The Dudley Group NHS Foundation Trust
Submitted on 22/06/2021 at 15:28
Published on Care Opinion at 15:28


Thank you for taking the time to post your feedback about our Maternity Services.

We are sorry you feel disappointed by the care you received. Our staff are committed to offering women a positive and fulfilling experience during pregnancy and birth and we are sorry if we have fallen short of those standards on this occasion.

We understand how frustrating and anxious you must have felt to be put in this difficult position and would like to reassure you that your comments have been shared with the Head of Midwifery and Lead Nurse so that we address these issues and implement improvements to the service to prevent a reoccurrence.

Some of the issues you have raised are quite concerning and we strongly urge you to contact our Patient Advice and Liaison Service (PALS) by free phone 0800 073 0510 or email dgft.pals@nhs.net who can assist you further.

Kind Regards,

Patient Experience Team

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