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"Waiting times"

About: Forth Valley Royal Hospital / Orthopaedics

(as a staff member posting for a carer/relative),

My husband was referred to Orthopaedics in 2020 due ongoing issues with his hip. GP referral highly expected the requirement for hip replacement. He waited well over the expected time to have an initia appointmemt with the consultant. Eventually he saw the consultant in Feb to be advised his hip was extremely bad and he was placed on the urgent list for surgery. He was advised at that he would have his surgery within 12 weeks. Some weeks later he received a letter to say that it would be between 48-52 weeks before he would get the operation. This was extremely disappointing and devastating news to say the least, as he has become extremely disabled as a result of the constant and worsening pain, difficulty in mobilising and the increasing need to use aids for walking and daily living activities. His mental health has also taken a battering due to not being able to work, mobilise or undertake any duties within the home and having to rely on me constantly. I wrote to our MSP to to explore the issues of the now very lengthy waiting time and we were subsequently advised that the letter was erroneously sent out to him. He has now received a further appointment in May with another consultant to be informed that his original consultant has now retired and his care has been handed over. He was then sent for further xray (unclear why, as his condition has only worsened from the initial 'extremely bad' status). It  would appear that his referral process is now starting from scratch. So to add insult to injury he finds himself in a long waiting list!!!! I cannot express enough how devastating this is as his condition has not only had a huge impact on him but on myself having to manage his mental health issues, frustrations and support him as best I can for an indefinite period of time. My other concern is that the longer he has to wait on his surgery the more compromised his other hip becomes due to his profound limp and shortening of his affected leg, this was identified at the initial consultation. The consultant advised that he would try to rectify this by undertaking some lengthening as part of the hip replacement surgery. I would also like to acknowledge that as a healthcare worker myself, I'm acutely aware of the impact COVID pandemic has had on NHS services and beyond however, I am deeply disappointed that 

more is not being done to address the waiting times for patients whose quality of life has been significantly affected by the protracted waiting times.. I also would like to say that I appreciate that my husband's situation is not a life or death scenario but nonetheless he is suffering deeply. 

Responses

Response from Alex Munro, Operational Manager, Ambulator, Diagnostics and Theatres, NHS Forth Valley 2 weeks ago
Alex Munro
Operational Manager, Ambulator, Diagnostics and Theatres,
NHS Forth Valley
Submitted on 08/06/2021 at 15:09
Published on Care Opinion at 15:30


Good afternoon Teragram,

I am very sorry to hear that this has been your experience. I would like to look into this further. If you are able to, if you could please get in touch with Pauline Donnelly, Person Centred and Patient Experience Coordinator at the email address pauline.donnelly@nhs.scot with more information.

We look forward to hearing from you,

Alex Munro

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