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"Visit for blood tests"

About: Richhill Health Centre

(as the patient),

I had an appointment in June 2021. I have not attended the Centre in quite some time and I dont think since the pandemic began. So I was not familiar with entering the Health Centre.

I was wearing a face covering, arrived on time and went in as the doors were open. This blocked the signage but I went inside and stopped to sanitise my hands.

I was then abruptly told in no uncertain terms by a staff member of my mistake in entering the building. I felt their attitude was insulting and rude. I was embarrassed to be spoken to like this and felt humiliated in front of others. They sent me back outside and continued to give orders by gesturing and saying exactly I should stand on the pavement.

I have no objection to standing outside but totally disagree with their attitude and felt I should make you aware of it and hopefully save someone else the embarrassment suffered.

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