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"Accident & Emergency visit."

About: University Hospital Monklands / Accident & Emergency

(as a parent/guardian),

Just returned from Accident & Emergency Department at Monklands Hospital.

My granddaughter sustained an injury to her right foot on Monday but did not initially tell us that a stone slab fell onto it.

Went to A&E this evening and on approaching reception we were informed that the waiting time could be up to 8 hours as both sides of the department were exceptionally busy.

The receptionist then said that it may be best for us to return tomorrow.

There was no signpost for the reception and no waiting times displayed.

We felt that our granddaughter should at least have been triaged by a health care professional.

I asked if they could at least provide some tape in order to splint her toes but we were advised to go to the chemist.

I am led to believe that the service provided at Monklands Hospital Emergency Department is exemplary however I have to say that we are very disappointed with the lack of care offered.

Responses

Response from Morag McGhee, Senior Nurse - Emergency Medicine, University Hospital Monklands, NHS Lanarkshire last week
Morag McGhee
Senior Nurse - Emergency Medicine, University Hospital Monklands,
NHS Lanarkshire
Submitted on 12/06/2021 at 10:46
Published on Care Opinion at 10:46


picture of Morag McGhee

Dear andromedagg53

Thank you for taking the time to share with us your experience within UHM Emergency Department, I am sorry that this was not a good experience for you or your granddaughter. I will discuss with the reception staff to ensure that waiting times are updated within the area and that signage is visible.

As the senior nurse for the department I would appreciate If you could give me a call to discuss the lack of care offered to allow me to look into this, as we strive at all times to deliver high quality, person centred care. I can be contacted via switchboard 01236748748

kind regards

Morag

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