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First class treatment

Posted By Aloysious

"First class treatment"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / Cardiology

(as a service user),

I was taken by ambulance to A&E FVRH Monday 24th. Was quickly told that blood tests showed I was having a heart attack albeit mild. All staff involved were excellent.

Moved to an Assessment Ward (2) - kept busy with lots of tests and monitoring and again the staff were efficient, effective, and very caring - despite being rushed off their feet. I find it odd that service about health is run with little regard for the health of its staff.

Moved to a small coronary ward; again the same high level of attention, staff highly personable and also rushed off their feet. Lots of things being put in place for me so many visits from different departments.

The meal selection was good and the service staff really kind and helpful.

But oh, your WiFi - three days staff tried to get me connected. It was like this two years ago when I was in FVRH and clearly, nothing has been done because anyone I spoke to complained about it. In this modern era, this has many negative impacts on a person's health. The IT department seems totally disinterested.

I wish I could remember names but my mind is not what it was. So I'll just say a big thank you to all of you for your generosity of spirit, kindness, and attention to detail.

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Responses

Response from Catherine Labinjoh, Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology, NHS Forth Valley 2 years ago
Catherine Labinjoh
Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology,
NHS Forth Valley

Hospital doctor, specialising in Heart Disease

Submitted on 02/06/2021 at 12:11
Published on Care Opinion at 12:11

picture of Catherine Labinjoh

Dear Aloysious

Thank you for getting in touch with us. You are not alone in despairing about WiFi. We understand that staying connected, especially with family and friends, is a very important part of recovery after illness. The need for contact using phone or WiFi has never been more apparent to us than during the restrictions imposed on us by Covid-19. The lack of access affects staff too.

I understand that some improvements are being considered but I don't know any more than that. I do know that your feedback will be seen and will help to illustrate how much this matters to our service users - so thank you!

I am delighted that you found the other aspects of your care to be so good, from start to finish (and including your meals). It's true we are busy but the hard work of our staff is not taken for granted and we try very hard to look after them - we couldn't provide the service we do without them. Your kind words are very much appreciated and contribute to staff well-being. I will make sure to share them with the wider team.

Thanks again for your feedback.

Catherine

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Response from Donna Clark, Clinical Manager, Medical, FVRH 2 years ago
Donna Clark
Clinical Manager, Medical,
FVRH

Submitted on 02/06/2021 at 13:04
Published on Care Opinion at 13:04

Dear Aloysious

I sincerely hope you are feeling much better following your recent admission to hospital.

Thank you for taking time to share this very positive feedback in regards to the staff within the Acute Assessment Unit. We value all feedback as this allows us to develop our service with support of patients experience.

I will ensure and share your kinds words with the staff in the AAU.

Take Care

Donna Clark

Operational Manager

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