"My mum has vascular dementia and severe arthritis"

Mum had a fall. Care call sprang into action and paramedics arrived. They where great in assessing mum and getting her back into her chair. They also referred her to your service. However STARS called in and landed at mums front door without contacting myself who has power of attorney. I only know you called because I found a booklet you left and slip of paper regarding feed back. Mums dementia is so bad she can no longer read or remember that you called never mind what was said. Following her latest fall I have arranged with district nurse to supply wheeled commode discussed situation with her carers and social worker. Following discussions with social worker,  doctor, district nurse and family we are investigating possible care home for mum. What you have achieved is to confuse mum in a having a stranger enter her home and given me yet another situation to deal with

 As mums power of attorney do not contact mum again. There is nothing else you can offer that we havn't already investigated/ are doing. Stars where involved some years ago following discharge from hospital following investigations. We found service from Stars was a shambles then and would appear has not improved. District nurse and care call both contact myself as mums main carer and they have always given mum and myself every consideration and respect. I cannot say same about Stars

You asked for honest feedback. One phone call to myself would have saved your time and mine.